Notice to Customers

Hydrant Maintenance and Line Flushing

The Importance of Flushing Water Lines 

Regular hydrant maintenance helps protect our community's health and safety.

The process of periodically "flushing" fire hydrants is a necessary preventive maintenance activity. This process is part of a required maintenance program to maintain the integrity of the water system and to continue to deliver the highest quality water possible to our customers. Flushing activity is used for two general purposes: Water Quality and Hydrant Maintenance.

Water Quality

Flushing the water system on a regular basis removes sediment from lines and keeps the entire distribution system refreshed.

Hydrant Maintenance

Every fire hydrant is flushed annually for preventative maintenance to ensure proper operation and available flow. Annual hydrant testing involves opening the hydrant enough to ensure there are no restrictions in the hydrant or piping, so that it is useable by Fire crews if needed. The entire flushing usually lasts only minutes. Hydrants also are tested when first installed and for insurance and design purposes.

When maintenance is performed residents in the immediate vicinity of the work may experience temporary discoloration of their water. This discoloration primarily consists of harmless silt and precipitates and does not affect the safety of the water. If you experience discoloration in your water after crews have been flushing in your neighborhood, clear the pipes in your own home by running all water faucets, starting with faucets outside first, for a minute or two.


This same philosophy of water line preventive maintenance is one that you should use in your own home. Your home's water heater should be drained and flushed at least once a year to keep it working efficiently and to protect the quality of water inside your home. Also, if you go out of town and there is no water use in your home for a week or more, when you return it's always a good idea to run all your faucets for a minute or so before using the water. This ensures that you do not use any stagnant water that may have developed in your home's pipes while you were away.

Questions about water line flushing can be directed to Customer Service Representatives by calling (706) 864-6133.

 
Water & Sewer Services

NEW SERVICE – Parties interested in new service must complete a Water Service Application and submit account establishment fee and deposit at City Hall between 8 AM – 4:45 PM, Monday through Friday.

NEW SERVICE FEES:
New Service Account Fee - $25.00
Deposit - A cash deposit, in advance, is required for all premises occupied by someone other than the owner. Deposit refunds will be mailed after final bill is completely processed. A deposit is required on all mobile homes.
Residential - $250.00
Business - Two (2) times the average previous water bill for the account

DISCONTINUE SERVICE - When you are discontinuing service or making a change, please submit your request in writing including account number, name, and address. Customer must also provide a forwarding address for final billing information and deposit refund.

UNPAID BILLS - A penalty of 10% or a minimum of $2.00 will be added each month to any bill that has not been paid by the 10th of each month. A penalty of $75.00 will be added to any bill that has not been paid by the 20th of each month on all unpaid bills. If the 10th or 20th falls on a day that City Hall will not be open for business, the penalty deadline will be extended to the next working day. There will be a $100.00 charge for meter tampering.

SENIOR CITIZENS - Upon proper application a discount of $15.00 monthly will be applied to the minimum water bill in which the head of the household is 65 years of age or older. Applicant must also verify through their latest tax return that total household income is less than $20,650 annually.

For additional assistance with setting up your water and sewer within the City of Dahlonega, contact Lisa Southers.

 
Paying Your Water Bill

**To assist us with serving customers faster, please detach and return the bottom portion of your bill with your payment. Also consider paying by mail, drop box, bank draft or online prior to paying in person. The details for these alternative payment methods are listed below.**

PAYMENT BY MAIL - Send your payment via the U.S. Postal Service in the return envelope enclosed in your bill.

DROP BOXES - There are two conveniently located drop boxes. One is located directly in front of City Hall and the other is on West Main Street in front of the University of North Georgia downtown building.

BANK DRAFT - Sign up for bank draft at City Hall. Each month, the amount due will be automatically debited from your bank account. Bank draft customers will receive a monthly notice of draft. Download the Utility Billing Bank Draft Request Form to request this service. Questions should be directed to the City's Billing Administrator, Lisa Southers. Final bills not paid within 90 days may be subject to collection through Penn Collection.

ONLINE - Visit www.secureutilities.com for directions.

PAYMENT IN PERSON - Payments are accepted at City Hall each weekday from 8 AM to 5 PM, excluding holidays. Payments can be made by cash, check, money order, or credit card. Credit card payments will be assessed a $3 processing fee. Detach the bottom portion of your bill and return with your payment.

UNPAID BILLS - A penalty of 10% or a minimum of $2.00 will be added each month to any bill that has not been paid by the 10th of each month. A penalty of $75.00 will be added to any bill that has not been paid by the 20th of each month. Service will be disconnected if not paid by the 20th of the month. If the 10th or 20th falls on a day that City Hall will not be open for business, the penalty deadline will be extended to noon of the next working day. There is a $100.00 charge for meter tampering.

 
Household Leak Detection Suggestions

leak

The City of Dahlonega offers these suggestions for leak detection and mitigation. Click the image to enlarge.

Follow this LINK to download a leak adjustment form. Questions should be directed to the City's Billing Administrator, Lisa Southers.

 
Water & Sewer Rates

Water and Sewer Rates Brochure October 1, 2016

Rates Subject to Change

 
Water & Sewer Rate Analysis

As part of its efforts to reduce the City's debt burden for the water and sewer system, the City Council recently performed a water and sewer rate analysis. Numerous scenarios were considered with a range of varying assumptions studied.

The chosen outcome was an increase of 7% for base charges and usage fees across all classes of customers. This will allow increasing portions over the next three years of the Water and Sewer Fund debt, that has been paid from the General Fund, to be paid by the Water & Sewer Fund. This reduces the pressure on the General Fund for millage rate increases and transfers more of the burden to water system customers, many of whom are non-profit entities with tax exempt real estate that pay no property taxes.

Changes will take effect with the October 2015 bills.